Welcome - Soft Words

Have a question about Soft Words? Had some experience with using it that you could share and that might help others? Found a particularly effective way of adapting it to your hospital? Please post it here in this section of the forum.

There are indeed beautiful phrases and the presentation box is very lovely. You are so right to praise them for their creativity and not a little style! I would encourage them to also use the phrases in the intervention page of the website; to get them laminated if possible and perhaps put them above the box to complete the intervention. Soft words is about good communication in known flashpoints where staff have to deny a request, ask a patients to do something and ask a patient to stop doing something, The phases included are a great backdrop to this, but the statements provided in the Soft Wards section of the website are specific to these flashpoints and should also be included.
Thanks for sharing this Sian. It is clear that your away days are a great way to get the ball rolling and to get people up and motivated.

Other uses of Softwords can be to read one out at each handover, to have the postcards the subject of ward teaching sessions and for clever IT people to make them into screen savers for the ward. Your champions look like they are adapting to the environment, so it will interesting to see what they come up with - and they look like a creative bunch.